Introducing Ryann Lee, Director of Customer Success! Ryann is passionate about helping her team excel in their careers. She leads a top-tier team of Customer Success Managers, focusing on best practices and enhancing client engagement with WelcomeHome. Her expertise in program implementation, project management, and process development drives customer loyalty and long-term success.
Introducing Ryann:
Describe yourself in 3 words: Dependable, Sarcastic, Loving
Favorite board game: Ticket to Ride
Favorite books, movies, or TV shows? My favorite movies are "Meet Me in St. Louis" and any Doris Day movie.
Interests outside of work? Crochet, going to concerts, and playing with my toddler
Strengths Finder: Relator, Empathy, Achiever, Harmony, Restorative
Enneagram: 2!!
Q&A With Ryann
Journey to WelcomeHome
I love working for start-ups because they are fast-paced and allow all employees to have a seat at the table when decisions are being considered. I was working for a startup company as an Account Manager for high-profile pharmaceutical clients, and once that company was acquired, my values didn’t align with the new employer's. I found the job posting for WelcomeHome, talked to my future team members, and instantly fell in love with the people and values of the organization as a whole.
What do you love about working in Customer Success?
I get to make an impact on my clients and how they operate. I also get to advocate for my client’s needs and potentially make amazing software changes that improve the experience for so many others. Building long-lasting relationships is rewarding, especially with a group of people who care for the Senior Living industry.
Why WelcomeHome?
Our mission statement is: Listen.Care.Commit. This organization does this. We listen to our clients, know their struggles, and commit to helping them in whatever capacity we can. WelcomeHome also places value in our employees’ families. I think my team loves my son just as much as I do!
What makes a successful leader?
A successful leader is someone who shows up for their team. I will never ask my employees to do something that I haven’t or wouldn’t do, and usually, I am working to help them serve their clients better! Showing up also means being empathetic when life happens and never causing more stress when outside life is tough.
Favorite quote?
“The real things haven’t changed. It is still best to be honest and truthful; to make the most of what we have; to be happy with simple pleasures, and have courage when things go wrong.” —Little House on the Prairie by Laura Ingalls Wilder
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