Meet the People: Meg Leonard, CX Data Analyst

Meet Meg Leonard, Customer Insights Data Analyst! Meg’s background in sociology and statistics at UCLA led her to focus on using data to drive meaningful impact - first in the nonprofit sector and now at WelcomeHome. Meg is part of our talented Customer Insights team, where she works to gather and analyze trends and feedback from WelcomeHome’s 3,000+ community database. She is passionate about using data to tell a story and connecting it to actionable insights for our customers.  Meet Meg:

Describe yourself in 3 words: Passionate, Thoughtful, Creative Favorite books, movies, or TV shows? Broad City, Fleabag, and 30 Rock; Little Women and Lady Bird Interests outside of work? Playing tennis, trying restaurants around Atlanta, arts and crafts, watching women's basketball (go Dream!) Top bucket list item? Visiting Glacier Bay National Park in Alaska Who would play you in a movie about your life? Elle Fanning Favorite afternoon office beverage? An iced coffee or Celsius One thing you can't live without? The daily New York Times crossword puzzle

Favorite ATL restaurant? Jen Chan's in Cabbagetown! Get the pizza!

Q&A with Meg:

What is your favorite part about working on the Customer Insights team? My favorite part of being on the Customer Insights team is working directly with our customers to help them better understand their data. I’ve always loved “translating” data from isolated numbers into something meaningful and accessible—regardless of someone’s skill set or background. 

In this role, I get to connect with senior living operators and help them understand the stories their data are telling and how they can use these insights to impact their work positively. I also get to do so while surrounded by a team of brilliant, supportive, and inspiring colleagues whom I am constantly learning from and collaborating with. Tell us about your Voice of the Customer project! Our Voice of the Customer program is a structured approach to collecting, analyzing, and acting on customer feedback to improve the customer experience. It’s a chance for us to gather qualitative feedback from customers on their experiences in the industry and use that data to generate meaningful recommendations, uncover new insights, and continuously improve our product.

Why WelcomeHome?

What drew me to WelcomeHome—and what keeps me excited about being here—is the company’s genuine dedication to its customers and the senior living industry as a whole. Everything we do is rooted in a desire to make things better: for operators, for teams, and ultimately for the seniors they serve. I love being part of a company that’s data-driven but never loses sight of the human impact behind the numbers. On top of that, WelcomeHome really invests in its people. Being on this team has given me the flexibility to grow, explore new ideas, and make a meaningful impact in a fun, supportive environment.

Favorite quote?

"Before there are data, there are people." 

- Catherine D'Ignazio and Lauren Klein, Data Feminism